Setting Expectations: Your Imaging Equipment Timeline

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So, you’ve placed an order for an MRI or CT scanner, what happens next? Purchasing imaging equipment is a major investment, and understanding the process from order placement to installation can help you avoid delays and ensure a seamless transition. We work closely with our customers every step of the way to minimize uncertainty and maximize efficiency.

Here’s what you can expect after placing your order, and tips to prepare your facility for a smooth installation.

Step 1: Order Confirmation & Initial Processing (1-2 Weeks)

Once your order is placed, we initiate the logistics process.

This includes:

  • Finalizing paperwork – Contracts, invoices, and payment processing.

  • Equipment verification – Ensuring all specifications match your needs.

  • Scheduling logistics – Coordinating transportation and expected delivery windows.

What You Can Do:

  • Provide equipment documentation to contracted architects and engineers

  • Double-check site specifications to confirm compatibility.

  • Review contracts to ensure all details are correct.

Step 2: Pre-Installation Planning (2-4 Weeks)

Proper planning is essential to avoid installation delays.

This phase covers:

  • Site preparation – Evaluating facility space, electrical requirements, structural and environmental needs.

  • Room Design – Customizing your space to ensure proper environmental conditions for medical imaging equipment. 

  • Permits & compliance – Ensuring local and state regulatory approvals are in place.

  • Clearances & accessibility – Confirm pathways for safe equipment delivery.

What You Can Do:

  • Work with facility management to prepare the space.

  • Arrange for any necessary upgrades to electrical or cooling systems.

  • Ensure that all required permits are secured before delivery.

Step 3: Logistics & Shipping (3-4 Weeks) 

Shipping times can vary based on distance, carrier availability, and potential customs clearance (for international orders). We provide tracking updates and work to mitigate delays.

What You Can Do:

  • Stay in communication with our logistics team for tracking updates.

  • Ensure your facility is ready to receive and store the equipment upon arrival.

Step 4: Delivery & Installation (1-2 Weeks)

Once the equipment arrives, installation begins.

This includes:

  • Positioning the scanner – Moving it into place safely and efficiently.

  • Calibration & testing – Ensuring the system meets manufacturer performance specifications.

  • Regulatory compliance checks – Verifying safety and operational standards.

What You Can Do:

  • Ensure technicians have clear access to the installation site.

  • Allocate time for staff to observe and understand the setup process.

Step 5: Training & System Optimization (1-2 Weeks)

After installation, your team will receive on-site training on system operation, maintenance, and troubleshooting. This step ensures you get the most out of your investment.

What You Can Do:

  • Assign key personnel to attend training sessions.

  • Create a schedule for staff to familiarize themselves with the equipment.

Step 6: Ongoing Maintenance & Support

Your relationship with Prizmed Imaging Solutions doesn’t end after installation. We offer ongoing support and service plans to keep your equipment running smoothly.

What You Can Do:

  • Set up a preventative maintenance schedule.

  • Stay proactive with regular system checks and updates.

  • Connect equipment operating technicians directly to Prizmed’s service team.

Avoid These Common Pitfalls

  • Not preparing the site – Failing to check space, power, or cooling can lead to costly delays.

  • Ignoring permits & compliance – Some areas require specific approvals before installation.

  • Lack of staff training – Investing in equipment without proper training can reduce efficiency.

  • Underestimating delivery time – Unexpected shipping delays can occur, so plan accordingly.

A Smoother Path to Success!

Purchasing and installing MRI or CT scanners is a significant process, but with proper planning and support, it doesn’t have to be overwhelming. At Prizmed Imaging Solutions, we’re committed to guiding you through each step—ensuring that your transition is smooth, efficient, and stress-free.

Have questions about your order or preparing for installation? Contact us today, and let’s make your upgrade a success!

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